Our review queue was the bottleneck, so we rebuilt it
Wait time dropped once sorting happened before a person ever opened the list.
Mina Alvarez · Sep 21Now
Northwind
The agent behind most of Northwind's merged changes
Why a finance team let an agent open the first draft of every ticket.
Customer story · Aug 31A calmer visual system for Tidemark
Fewer borders, one type scale, and room for both people and agents.
Elena Voss · Aug 26Sharing what we are building, in the open
A look at the year so far, and the bet we are making next.
Jonas Hale · Aug 26Rebuilding the sync path
How a small buffer keeps the app quick when the record gets large.
Peter Travers · Aug 18How teams actually spend the week
Where the hours go once agents draft the first pass.
Tim Qi · Aug 17